Refund policy

We have a 60-day refund policy, which means you have 60 days after receiving your item to request a refund.

You do not need to return the item to receive an approved refund.

To request a refund, contact us at support@shopcyvera.com with your order details and proof of purchase. Depending on the issue, we may also ask you to provide photos or other information so we can review your request.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.

You will not be required to return a damaged, defective, or incorrect item unless we specifically inform you otherwise.

Exceptions / Non-Refundable Items

Certain types of items may not be eligible for refunds, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases.

Sale items and gift cards are also non-refundable.

Please contact us at support@shopcyvera.com if you have questions about the eligibility of a specific item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer cancellation and withdrawal rights may apply, including the statutory 14-day right of withdrawal where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

Refunds

We will notify you once your refund request has been reviewed and let you know whether it has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. You do not need to return the item unless we specifically tell you otherwise.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@shopcyvera.com.